Returns & Order Queries

Change of Mind

Blends & Beyond does not ordinarily accept refunds or exchanges because a customer changed their mind. Please confirm the product, colour, length, quantity, collection point, and delivery details before paying.

Problems With an Order

Please contact us within seven days of receiving an order if an item is missing, incorrect, damaged, unsafe, poor quality, or defective. Include the order number, a description of the problem, and clear photographs where relevant.

Hair Condition

Hair that has been opened, worn, cut, styled, chemically treated, altered, or removed from its original condition is not eligible for an ordinary change-of-mind return. This does not remove rights that apply to incorrect, damaged, unsafe, poor-quality, or defective goods.

How to Contact Us

Email lashedbychels23@gmail.com or WhatsApp +27 72 466 8534. The owner will review the order details and explain the appropriate next step.

Mandatory Consumer Rights

Nothing in this policy is intended to exclude or limit consumer rights that cannot legally be excluded, including applicable rights concerning incorrect, damaged, unsafe, poor-quality, or defective goods.

This policy should receive professional South African consumer-law review before launch.